Shipping policy

Order processing

Orders are normally prepared within 1–3 business days. Processing time is separate from carrier transit time. During launches, holidays or unusually high volume, processing may take longer.

Estimated delivery

• Canada: approximately 3–9 business days after dispatch.
• United States: approximately 5–12 business days after dispatch.
• Other destinations: timing is shown at checkout when available.

Delivery estimates are not guarantees. Weather, customs and carrier delays are outside NOVIQEL’s control.

Rates, duties and taxes

Available shipping methods and charges are displayed at checkout. Customers are responsible for duties, import taxes or brokerage fees charged by their destination, unless checkout states otherwise.

Tracking and address changes

When tracking is available, it is sent to the email address used at checkout. Please review your address before ordering and contact noviqelholdings@gmail.com promptly if a correction is needed. Once an order has entered fulfillment, changes might not be possible.

Missing or damaged parcels

If tracking shows delivered but the parcel is missing, first check the delivery area, household members and carrier. Then contact us with your order number. For an item damaged in transit, contact us promptly with clear photos of the product and packaging so we can review the issue.