Refund policy

14-day return request period

You may request a return within 14 days after delivery. To be eligible, the item must be unworn, unwashed and unused, with original tags attached and in its original packaging. Proof of purchase is required.

Before sending anything back, email noviqelholdings@gmail.com with your order number and reason for return. Returns sent without approval may not be accepted. Approved customers will receive the correct return address and instructions.

Non-returnable items

For hygiene and safety, intimate apparel, bodysuits, swimwear and earrings cannot be returned unless defective. Gift cards, personalized items and products clearly marked final sale are also non-returnable, subject to applicable law.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable unless required by law. We recommend using a tracked service because NOVIQEL cannot be responsible for return parcels lost in transit.

Damaged, defective or incorrect items

Inspect your order when it arrives. Contact us promptly with your order number and clear photos if an item is damaged, defective or incorrect so we can evaluate and make it right.

Exchanges

The fastest way to obtain another size or style is to return the eligible item and place a new order after the return is approved. Availability is not guaranteed.

Refunds

We will notify you after inspecting an approved return. If accepted, the refund is issued to the original payment method. Bank or card processing time varies. If more than 10 business days have passed after our refund confirmation, contact your financial institution and then contact us.