What currency are prices shown in?
Base prices are in Canadian dollars (CAD). Customers in the United States may see prices displayed in USD based on their market. The final currency and total are shown at checkout.
Where do you ship?
We currently serve customers across Canada and the United States. Available shipping options and charges are displayed at checkout.
How long does shipping take?
Orders are normally prepared within 1–3 business days.
Estimated delivery after dispatch is approximately:
- Canada: 3–9 business days
- United States: 5–12 business days
Delivery times are estimates and can be affected by carriers, customs, weather or other circumstances outside our control.
Will I receive tracking information?
When tracking is available, it will be sent to the email address used at checkout after your order is dispatched.
Will I pay duties or import fees?
Applicable taxes and shipping charges are shown at checkout when available. Customers are responsible for duties, import taxes or brokerage fees charged by their destination unless checkout states otherwise.
Can I return an item?
You may request a return within 14 days after delivery. Eligible items must be unworn, unwashed and unused, with their original tags and packaging. Review the Return & Refund Policy before sending anything back.
How do I choose a size?
Review the available sizing information on the product page. If you need help choosing a size, email us before ordering and include the product name.
Will the colour look exactly like it does on my screen?
We aim to display colours accurately, but lighting and screen settings can cause small differences. Use the colour or wash name shown in the product options as the main reference.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes or cancellations might not be possible after fulfilment begins.
How do I contact customer support?
Email noviqelholdings@gmail.com. Include your order number when your question relates to an existing order.